SHIPPING & RETURNS
The cost for UK standard shipping is £3.50 with a Royal Mail 48 hours service and please allow 3-5 working days to receive your order. You can also choose standard 1st class shipping for a 1-3 days service or a Next Day service to guarantee next business day delivery for orders before 12 noon.
For our International customers there are range of services to choose from. Our International economy service is with Royal Mail and the International Express service is with DHL. Taxes and duty for the country of destination are not included in International shipping.
Returns are accepted within 14 days. Please email info@roanneorlebardesigns as soon as possible to notify us of the intention to return and we will advise on the process.
Monogrammed pieces are made to order, and therefore bespoke, returns are not accepted unless the item is incorrect. Please notify us of any error within 5 working days of receiving the item. If you discover that any product bought from Roanne Orlebar Designs is faulty we will of course repair, replace or refund you in full for the order. Refunds on faulty products are limited to 30 days after purchase.